Complaints

If you wish to comment on or complain about the level of service you have received at the UK Visa Application Centre, you should contact VFS. We welcome feedback which helps us to focus on where we need to improve.

We would like to hear from you if

• You think you were not treated with courtesy and respect ; or
• You have ideas on how we can improve our service ; or
• You were satisfied with the service we provided.



We aim to respond to your complaint within 48 hours, in accordance with our service level standards. To help us achieve this please provide as much information as you can, including where possible:

• the visa section where the application was made
• the full name of the applicant
• the applicant's date of birth
• the type of application
• the date of application
• any reference number(s)
• name of the VFS attending officer

Please write to:

VFS Services Philippines Private, Inc.
Attention: Country Manager
25/F Phil-AXA Building, Unit 2501-02
1286 Sen. Gil Puyat Avenue
Makati City 1200, Metro Manila
Philippines

Or email us using the Customer Feedback Form at the bottom of the Contact Us page using info@vfs-uk-ph.com. 

If you are not satisfied with the service you receive from VFS, please contact the Bristish Embassy Manila directly at uk@info.com.ph