UK Visa Information - Customer Service


	Filipino

	Home

	Applying for a Visa

	Schedule an Appointment

	Track Your Application

	Visa Application Fees

	Guide to Processing Times

	Additional Services

	Frequently Asked Questions

	Customer Service

	Appeals

	Contact Us

Customer Service

VFS - feedback & complaints

VFS aim to offer a fair and professional service to all its customers and welcomes feedback that will help improve the services they provide.

If you have any comments, or are concerned about the standard of service you have received, please let us know in 1 of the following 3 ways.

How to provide feedback and complaints

1. By email: Please mark your email to the attention of the Duty Manager at feedback.ukph@vfshelpline.com.

2. In writing: Please send your letter to:-

UK Visa Application Centre
VFS Services Philippines Private Inc.
6th Floor Eco Plaza Building, Unit 606
Chino Roces Avenue Extension, Makati City, Manila
Philippines

You should make sure you include the following information:-

•	Your date of birth
•	Type of application
•	Any application reference number(s)

If you are a visa applicant you should also provide

•	Your date of birth
•	Type of application
•	Any application reference number(s)

3. Complete an online Customer feedback form

VFS will investigate all complaints fully and will send you a reply within 10 working days.

UK Border Agency - feedback & complaints

If you wish to provide feedback or complain about the service you received from the UK Border Agency please write to:

UK Border Agency
British Embassy
120 Upper McKinley Road
McKinley Town Center
Fort Bonifacio
Taguig City 1634 Metro Manila

You should make sure you include the following information:-

•	Your date of birth
•	Type of application
•	Any application reference number(s)

If you are a visa applicant you should also provide

•	Your date of birth
•	Type of application
•	Any application reference number(s)

The UK Border Agency will provide you with a full reply within 20 working days.