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  • Customer Service

  • VFS - feedback & complaints

    VFS aim to offer a fair and professional service to all its customers and welcomes feedback that will help improve the services they provide.

    If you have any comments, or are concerned about the standard of service you have received, please let us know in 1 of the following 3 ways.

    How to provide feedback and complaints

    1. By email: Please mark your email to the attention of the Duty Manager at feedback.ukph@vfshelpline.com.

    2. In writing: Please send your letter to:-

    UK Visa Application Centre
    VFS Services Philippines Private Inc.
    6th Floor Eco Plaza Building, Unit 606
    Chino Roces Avenue Extension, Makati City, Manila
    Philippines

    You should make sure you include the following information:-

    Your date of birth
    Type of application
    Any application reference number(s)

    If you are a visa applicant you should also provide

    Your date of birth
    Type of application
    Any application reference number(s)

    3. Complete an online Customer feedback form

    VFS will investigate all complaints fully and will send you a reply within 10 working days.


  • UK Border Agency - feedback & complaints

    If you wish to provide feedback or complain about the service you received from the UK Border Agency please write to:

    UK Border Agency
    British Embassy
    120 Upper McKinley Road
    McKinley Town Center
    Fort Bonifacio
    Taguig City 1634 Metro Manila

    You should make sure you include the following information:-

    Your date of birth
    Type of application
    Any application reference number(s)

    If you are a visa applicant you should also provide

    Your date of birth
    Type of application
    Any application reference number(s)

    The UK Border Agency will provide you with a full reply within 20 working days.
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