On this page you will find the information listed in the links below. You can use the links to take you to the information or you can scroll down the page.
VFS aim to offer a fair and professional service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will send you a reply within 10 working days.
You can provide feedback or make your complaint in the following ways:-
In person: Please speak to the VFS manager at the visa application centre
In writing: Please send your letter to:-
UK Visa Application Centre
VFS Services Philippines Private Inc.
6th Floor Eco Plaza Building, Unit 606
Chino Roces Avenue Extension, Makati City, Manila
Philippines
You should make sure you include the following information:-
•
Your date of birth
•
Type of visa application
•
Any application reference number(s)
If you are a visa applicant you should also provide
You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency aims to respond to all complaints within 20 working days.
The UK Border Agency is continually trying to make improvements to the service we provide to our customers. We are asking for your help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you make a visa application.
